Frequently Asked Questions

Get your common questions answered here.

What is Stripe?

Stripe is a credit card processor for web and mobile like Paypal. They process billions of dollars a year for thousands of companies of all sizes. You will need a Stripe account to use PayLor for Stripe, and a key thing to keep in mind is that it’s Stripe doing the real work. PayLor is just a nicely designed mobile web interface you can use to talk (send a credit card charge) to Stripe.

Learn more at stripe.com.

How much do you charge?

Stripe charges a 2.9% + $0.30 (U.S.) or 3.4% + $0.50 (SG) fee on every single transaction, regardless of if it's via PayLor or your online store. This 2.9% fee may vary depending on your country, currency or the card being charged.

To know out more about each country's pricing, find it out here

With subscriptions in play now, PayLor charges the following:

  • For one time payment charge, there will be additional flat fee of $0.50.
  • For recurring subscription charges, there will be an additional percentage fee of 1%

Are there any subscription fees or limits?

Absolutely not. You're welcome to charge as much as you'd like whenever you'd like. Do note that every transaction will incur charges for Stripe and PayLor as well.

Check out the pricing page for more details.

Does PayLor store my information

No, all sensitive information is stored at Stripe while the only stripe information we store on our website is your Stripe API keys in order to perform any transaction on your behalf as well as the basic information like eg. email, username, password etc.

Is the website for users around the world?

Yes, we are! Stripe supports payments all over the world, including: Austria, Australia, Belgium, Canada, Denmark, Finland, France, German, Hong Kong, Ireland, Italy, Japan, Luxembourg, Mexico, New Zealand, Norway, Portugal, Singapore, Sweden, Switzerland, United Kingdom and United States.

See all Stripe supported currencies and sign up to be notified when Stripe is available in your country.

Which currencies are supported?

PayLor can support any currency that is currently supported by Stripe, however I have limit to a few currencies [USD, EUR, GBP, SGD] unless requsted by users.

You can view the entire list of supported currencies.

Who do I contact for support?

If there is a problem with your Stripe account, you can email Stripe using this form. If there is a problem with the website (404 errors, feature requests, etc), you can email the PayLor team via: hello@paylor.me

How do my subscribers update their credit cards?

When they subscribe to your plan, an email will be sent to them with their given password to login via your member access page. There, they can update their credit card details.

Feature subscription edit

Where do you get your image assets?

Stripe.com and Background vector created by rawpixel.com - www.freepik.com